Your data privacy is our priority

1 Introduction & Scope

bd378 is a safe and reliable online gaming platform operated for Bangladeshi players. When you use our website, create an account, or use our services, you share certain personal information with us. This privacy policy explains how we collect that information, what we use it for, and how we keep it secure.

This policy applies to all bd378 services — including our website, mobile version, and all digital channels. By using our platform, you agree to the terms described in this privacy policy.

2 What Information We Collect

bd378 collects various types of information that are necessary to operate and improve our services. This information falls into two main categories:

2.1 Information You Provide Directly

When you provide it to us yourself:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details — the linked number for your bKash, Nagad, Rocket, or Upay account. We never store your mobile banking PIN or full transaction password.
• Account Information: Username, encrypted password, and account settings.
• Verification Information: Documents submitted during the identity verification process.

2.2 Automatically Collected Information

When you use our platform, the following is collected automatically:

• Device Information: IP address, device type, operating system, browser type and version.
• Usage Patterns: How long you spent on each page, which games you played, click patterns.
• Transaction History: Records of deposits, withdrawals, and betting activity.
• Cookies & Tracking Data: Cookie files used to improve platform functionality.
• Log Files: Server logs, error records, and system performance data.

3 Purpose of Data Use

bd378 uses collected information for the following legitimate and necessary purposes:

3.1 Account Management

Your information is used to create, verify, and manage your account. It is essential for completing the identity verification process (KYC), which helps prevent fraud and unauthorized access.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records.

3.3 Service Improvement

By analyzing your playing patterns and preferences, bd378 creates a more relevant and enjoyable experience for you. This information also helps identify and resolve technical issues on the platform.

3.4 Security & Fraud Prevention

Information is analyzed to detect unusual transactions, multiple account use, and cybercrime. This is done in the interest of all users' security.

3.5 Responsible Gaming

Your gaming behavior is monitored to identify potentially problematic playing patterns and to offer support where needed.

3.6 Customer Support

Your information is used to resolve any issues with your account and to provide 24/7 live chat and email support.

3.7 Legal Compliance

Necessary information is retained and used to comply with applicable laws and regulations and to meet the requirements of lawful authorities.

7 Data Retention Period

bd378 retains your information only for as long as necessary — no longer.

7.1 Account Information

Related information is retained for as long as your account remains active. Even after account closure, some information may be kept for a defined period to fulfill legal obligations.

7.2 Financial Transaction Records

Transaction records are retained in accordance with financial regulations and legal requirements related to fraud prevention.

7.3 Requests to Delete Information

You may request deletion of information beyond what is required by legal obligations. Upon receiving a request, we will review it and act as quickly as possible. However, information related to ongoing investigations or disputes may not be immediately deletable.

8 Your Rights & Options

You have several important rights regarding your personal information, which bd378 respects:

• Right to Access: You have the right to know what information we hold about you and to request a copy of that information.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Restrict Processing: In certain circumstances, you may ask that the use of your information be restricted.

If you wish to exercise any of these rights, please contact our support team. We will review your request as quickly as possible.

9 Protection of Minors

bd378 strictly operates for users aged 21 and over only. We do not intentionally collect or process the personal information of any minor.

If we are informed or become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using bd378, please notify our support team.

10 Policy Changes

bd378 may update this privacy policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulations.
• The addition of new services or technologies.
• Changes to our business practices.
• The need for security improvements.

For significant changes, we will notify you via your registered email or through a notice on the platform. Continuing to use the platform after any changes constitutes your acceptance of the updated policy.

We therefore recommend reviewing this page regularly.